Sky Stream, all playlists empty and recently watched vanished

[SD368]

I used to be able to see everything that I had added to my playlist.  I've added stuff since receiving a new puck and it's all been wiped again.

i also can't continue watching something either.

[Jan1401]

Left sky, they didn't even try and keep my custom, saving £91 a month and managing with Freeview and smart tv.