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Discussion topic: Sky Stream - UHD Sound and Image Stuttering

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This message was authored by f1enthusiast This message was authored by: f1enthusiast

Sky Stream - UHD Sound and Image Stuttering

Hi All,

 

I have been using sky steam for a few weeks now and I have noticed the voice / image freezes while watching live sports on either SKY Sports Mainevent UHD or BT sports Ultimate.

I currently have 150 MBps Fibernet and have no issues streaming other 4K HDR / Dolby Vision content on my TV.

 

could you please help fix the issue? Or is this a common occurrence on other sky stream customers? 

Thanks

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This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: Sky Stream - UHD Sound and Image Stuttering


@f1enthusiast wrote:

Hi All,

 

I have been using sky steam for a few weeks now and I have noticed the voice / image freezes while watching live sports on either SKY Sports Mainevent UHD or BT sports Ultimate.

I currently have 150 MBps Fibernet and have no issues streaming other 4K HDR / Dolby Vision content on my TV.

 

could you please help fix the issue? Or is this a common occurrence on other sky stream customers? 

Thanks


Seems to be quite a common occurrence, only with live UHD HDR sports content. It's reported fairly commonly on here. 

I can't say I've ever experienced it, but the only bit of live sport I've watched was a Eurosport UHD stream of a tennis match a few weeks ago and it was fine. All other UHD/HDR non-live/non-sport  streams from Sky channels play without fault on my puck. I avoid the third party apps as they've buffered and crashed too many times in the past for me. 

This message was authored by SteRob87 This message was authored by: SteRob87

Re: Sky Stream - UHD Sound and Image Stuttering

Yeah its a common problem, a lot of post with the same thing. I have this problem myself with live Sky sports in UHD, of you try rewinding a few minutes or play from the start it seems to sort it out and plays fine but we shouldn't have to do that when we pay for UHD and it's live sports. 

÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷
Sky Stream + Whole Home (2 Pucks)
Sony KD-55XF9005
f1enthusiast
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This message was authored by f1enthusiast This message was authored by: f1enthusiast

Re: Sky Stream - UHD Sound and Image Stuttering

I agree sky is charging a lot of money and providing poor quality of service. There are numerous posts related to this issue but there's no definitive resolution.

 

Restarting the device / switching channels and coming back to uhd fixes the issue momentarily but not completely. Not what we need when you're watching live sports tbh.

 

The only reason why I went for Sky stream was for the UHD sports and if sky cannot do a decent job providing it, I might cancel my subscription altogether and go for NowTV which is much cheaper.

 

does sky support ever read these messages and provide a resolution? 

This message was authored by SteRob87 This message was authored by: SteRob87

Re: Sky Stream - UHD Sound and Image Stuttering

Try rewinding a few minutes when you next watch something, yes you'll be 2 or 3 minutes behind but you should at least be able to watch it that way, it's the only way I can atm. 

÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷÷
Sky Stream + Whole Home (2 Pucks)
Sony KD-55XF9005
f1enthusiast
Topic Author
This message was authored by f1enthusiast This message was authored by: f1enthusiast

Re: Sky Stream - UHD Sound and Image Stuttering

As suggested rewinding a couple of minutes back works without issues but sky needs to acknowledge there's a bug with sky stream and provide a patch update!!!

f1enthusiast
Topic Author
This message was authored by f1enthusiast This message was authored by: f1enthusiast

Re: Sky Stream - UHD Sound and Image Stuttering

I called sky customer care earlier this morning and the agent confirmed they are aware of this issue for many other stream customers and they don't have a fix for this yet.

they have asked me to cancel my uhd subscription for the upcoming month.


pretty ridiculous by sky to launch a product and offer a package which they know has a bug

This message was authored by PaulK This message was authored by: PaulK

Re: Sky Stream - UHD Sound and Image Stuttering

Just tried this. Rewound 5 seconds and played and problem sorted . But as you say why should we have to do this when paying extra for UHD Live Sports? This has only just started happening. Solution SKY?

This message was authored by Gooner123456 This message was authored by: Gooner123456

Re: Sky Stream - UHD Sound and Image Stuttering

It's been a year and yet sky hasn't resolved the issue. It's a shame.

I brought this up with customer support and the agent basically asked me to cancel the subscription if I didn't like their service. 
they're riding on the market monopoly wave!!

This message was authored by Chakaboom This message was authored by: Chakaboom

Re: Sky Stream - UHD Sound and Image Stuttering

Just wanted to mention that this is still an ongoing problem. For me, it's anything sport related that's recorded/on playlist. Constantly skipping and unstable... internet speed not an issue. Considering the cost, the quality is poor. 

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