Hi @Jlb77777
We are fellow customers here on the community if you require help from sky you will need to call them on 150 from a sky landline or mobile or on the number here: https://www.sky.com/help/articles/viewing-help
It sounds like this puck was one that was issued when they could be purchased rather than loaned and is still associated to. Sky account. Did you get this from sky or buy it elsewhere?
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
