Sky Stream Puck been working for 2 weeks now , but still getting told it not activated

[steel+jim]

Had Sky Stream for 2 weeks now , working fine , but account still saying Stream not activated.Any help as to what to do? 

[Padam_Padam]

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@steel+jim wrote:

Had Sky Stream for 2 weeks now , working fine , but account still saying Stream not activated.Any help as to what to do? 

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Better phone Sky with that one. 

[Fothergill1]

@steel+jim I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.