Stream puck suddenly says no Internet connection

[GD1]

All

This should now be resolved

[Dazzasky]

---

@TB18 wrote:

Mine is the same.

Better get compensation. Useless company

---

😂😂😂😂😂😂😂😂😂😂😂😂

Get a grip 

[Mrsraeroberts80]

Mines still the same 

[Fothergill1]

@Mrsraeroberts80 The issue only lasted about an hour so your puck should be working correctly again.  Try unplugging it for a couple of minutes and then plugging it in again which will allow it to reboot which takes a couple of minutes

If that doesn't work try the following: unplug both your Glass TV and router.  Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet.

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

[Mrsraeroberts80]

Can this be escalated again please. We got the new puck and its just been crashing and turning off every day several times. Its silly now. 

  Considering leaving because it's just messing about 

[Fothergill1]

Hi @Mrsraeroberts80  Sorry to see you are sgtill having issues.  As you have requested I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.

[Fothergill1]

Apologies @Mrsraeroberts80  I got distracted and have only just escalated your post.

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.