Sky Stream Link problems

[Stuckinapuck]

New to Sky, have bought a sky stream package. When trying to link the puck, on the activate link page, when I submit the code it just comes up saying "check your sky glass. If your not connected please try again later."

Furthermore when I go into account settings on the sky app it refers to my account as a "Sky Glass account". Have we been set up with the wrong type of account? Cannot get the puck activated. Have been trying for a day now. 

[Stuckinapuck]

Can anyone help?

[Dazzasky]

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@Stuckinapuck wrote:

Can anyone help?

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Hi @Stuckinapuck I have escalated your post to Sky, keep an eye out for a message from Sky. 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Stuckinapuck an invite to chat.

[Mwil99]

hi there I am a new customer and having a similar issue too this I have purchased two new pucks but also have a sky glass separate in the main room. This is second hand and customer owned however when trying to link my account with this even though in my recent order I have included whole home I am encountering the same issue that you are also having and wonder if Sky can help at all !

[Martin120]

This has happened me also, how can I fix it? I only ordered sky stream not sky glass

[Fothergill1]

@Mwil99Welcome to the forum.  To get you some help with this I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.