UHD is unwatchable

[Gareth61]

I've  done my talking with sky on the phone. I don't want to waste any more of my life explaining things to them when they don't do anything about it. There may be some hope that someone from Sky reads these posts. I would just to know how bad the company o work for really is.  

[HavencroftKev]

@Gareth61 and everyone else who is having problems, now it's half time do a restart. Go into settings,, System Management and the Restart Device. I think this will solve your problems. 

[Hunter2660]

It would be interesting to see where you guys are. I'm watching the match in the Yeovil, Somerset area, and I've got a rock solid picture on the Low Synch UHD channel. Which suggests it's not a puck issue, more a congested server problem.

[Jimavfc]

Repeated issue with Sky Sports UHD via Stream puck.  Screen judders, or stutters, or pauses and speeds up.  This is consistently encountered especially with football.  Leaving for an entire game this will be seen, so this isn't a brief or temporary problem.  Using Live Sync does not resolve, likewise toggling judder setting.

[DaveDrizen]

There is already a discussion about the problem you are describing just below you post.

[Super+Anthony]

Indeed it is on 922 channel as mentioned previously @Gareth61 and a black screen once again. Gosh its awful

[Super+Anthony]

@HavencroftKev it doesnt fix the issue. The puck is the problem as so many people are saying. Sky need to do changes to it and admit that the fault is on the side of them and an inadequate puck

[GrandJames]

Same again tonight. Tried pass through. Still jerking and sound regularly cutting out. 

[HavencroftKev]

@Super+Anthony it did for me., I was watching the darts on Thursday and it was awful.

I did the device restart via the settings menu and I haven't had the problem since. 

[Super+Anthony]

I have done several restarts and makes no difference. You will also see that its the same for others. I think you are fortuante

[rovingwarrior]

3rd time using the puck watching football - 3rd time game ruined by frequent drop outs / black screens etc 

am I alone ?

I have rock solid internet and rock solid WiFi 

orbit mesh router and satellites system everything else in the house works absolutely fine

this thing is going back not fit for purpose

[rovingwarrior]

Liverpool spurs ruined by drop outs and black screen 

it is not my internet or WiFi or anything else other than the sky puck. It's going back 

sky go via pc works better 

[Super+Anthony]

Exactly the same @rovingwarrior and been happening for so long. Its all very inconvenient and frustrating and as you say its NOT our wifi or internet. Its the Puck

[Hunter2660]

And yet I have a perfect picture. So what is it, it's not the puck?

[mikealanr]

Hi @rovingwarrior 

This is being discussed here: https://helpforum.sky.com/t5/Sky-Stream/Sky-Sports-UHD-picture-keeps-stuttering/td-p/4965520

MikeAlanR