Sky Sports UHD picture keeps stuttering

[Gareth61]

Yep, same again while watching Cardiff v Chelsea on Sky Sports UHD channel 401. We can't all be wrong, can we? 

[Gareth61]

It only seems to be Sky Sports UHD. I pay extra for UHD too. What's the point? It has to as you said, one of two things: Hardware or Software, or both. It's not the TV's and not the fast broadband connection. So what is it Sky? 

[GrandJames]

Does it on both my 4k TVs with sky pucks. So nothing to do with setup if Sky is taking notice. 

[Super+Anthony]

It seems the message coming from Sky is that it's the customer who is wrong and it's our set up. That's the message I am getting. When will Sky stand up and admit that the puck is not working correctly. There are so many issues. 

How do they expect to grow the numbers if they can't get it right?

[Gareth61]

Isn't it strange that every other platform that shows UHD content from BBC iplayer to Netflix is perfectly fine on all my 3 sky pucks? But when Sky Sports UHD comes on, the problems start. If your reading this  Sky, it's not your customers problem, it's Sky's problem.  Your software or hardware, or both, does not work as it should do.

[Timefc]

So I have got rid of my pucks on 10/12/25 and they have recieved them back.  I have had no platform since then even though they said they would come out which they didn't do. Now threatening to come on 21/12/25 I don't hold my breath. They will stop at nothing to keep you on the useless PUCKS.