Sky Sports UHD picture keeps stuttering

[pingloss]

This is something I've started to notice myself over the past couple of months on the two pucks I have. Prior to this, I've had zero issues streaming UHD content. Both pucks are connected via Ethernet and internet is via a very stable 1Gb fibre. Latency and jitter are very much within acceptable levels. Everything has been checked, patch cables and HDMI cables changed with zero improvements. I've even swapped the two pucks between the two TV's in an attempt for any change.

I've identified the IP addresses the streams are coming from at the times the stuttering is occurring and there's no packet loss and ping times on every hop along the path is sub 15ms. I don't know this has started occurring since a recent software update but it's something that's very visible when watching football or F1 on either the standard UHD or the low latency channel (922).

[antderoche]

What irks me just as much is I expect Sky to intervene here. They must read these threads yet cannot bring themselves to offer up an answer...but of course we know why. 

[David07]

I had this problem for a long time but think I figured the issue on my set up. I have LG TV with Sonos soundbar and changed the sound setting on the sky stream box to 'pass through' and this immediately fixed the stuttering. 

It makes no sense that a sound setting fixed the picture setting but it did!