Sky Sports UHD picture keeps stuttering

[Timefc]

U a scouse blue ?

[Welshred2]

I have been having these issues more and more lately. I have a lg Oled tv with a Sonos soundbar. I was having some issues tonight but after reading some comments I switched the sound settings to passthrough, and it's seemed to have done the trick. Either that or it's coincidence 

[Mal77]

It's infuriating that this hasn't been properly addressed to date. I am getting this issue more on more when trying to watch Sky Sports UHD. Will be cancelling very shortly unless this gets sorted satisfactorily. Absolutely unwatchable 

[Timefc]

Tell sky please more we do better for us

[Gareth61]

When I spoke to Sky regarding the issue, I was told that my 150mb/s broadband wasn't fast enough for UHD sport. They managed to convince me to upgrade to 500mb/s. There's still no change to Sky UHD sport. Every time I ring Sky, I just get told to try this and try that and eventually they say "we'll report it to tech dept." It s rubbish. They know they have a problem with the Pucks but won't admit it due to cost to fix & replace them.

[Super+Anthony]

@Gareth61 My broadband is 500 and still puck doesn't function as it should. I agree that Sky can't seem to acknowledge that the puck is not fit for purpose and that it needs major updates to fix all the many issues that are still happening

We can only hope that eventually they will admit that it's not up to scratch and then they won't hear the many customers not being happy

We all want it to work and that it will make us all happy

[Gaza15]

Yes , I am getting the same symptoms when using the sky PUC on sky sports UHD, I also have fastest sky broadband so looks like definitely linked to an issue with Sky PUC, does not happen on our Sky glass tv or when you lower the resolution to HD on sky sports .

I paid to upgrade to Sky UHD and is defo not worth it when using sports as so frustrating when watching football and even darts.

[GrandJames]

Same again on tonight FA Cup game. Sky jerking away furiously. 

[DavefromtheNE]

Just how many times do Sky need to be told- its not Broadband speed, its not a problem with exactly the same programmes on Sky Glass or it seems when people access these same UHD Sport programmes and others eg TNT Sports directly using Apps on a 4k TV, nor is it a problem viewing these programmes with a Puck in HD. When you remove ALL of the constituent parts WHAT IS LEFT it is the Puck or the software inside of it.......

[Gareth61]

Yep, same again while watching Cardiff v Chelsea on Sky Sports UHD channel 401. We can't all be wrong, can we? 

[Gareth61]

It only seems to be Sky Sports UHD. I pay extra for UHD too. What's the point? It has to as you said, one of two things: Hardware or Software, or both. It's not the TV's and not the fast broadband connection. So what is it Sky? 

[GrandJames]

Does it on both my 4k TVs with sky pucks. So nothing to do with setup if Sky is taking notice. 

[Super+Anthony]

It seems the message coming from Sky is that it's the customer who is wrong and it's our set up. That's the message I am getting. When will Sky stand up and admit that the puck is not working correctly. There are so many issues. 

How do they expect to grow the numbers if they can't get it right?

[Gareth61]

Isn't it strange that every other platform that shows UHD content from BBC iplayer to Netflix is perfectly fine on all my 3 sky pucks? But when Sky Sports UHD comes on, the problems start. If your reading this  Sky, it's not your customers problem, it's Sky's problem.  Your software or hardware, or both, does not work as it should do.

[Timefc]

So I have got rid of my pucks on 10/12/25 and they have recieved them back.  I have had no platform since then even though they said they would come out which they didn't do. Now threatening to come on 21/12/25 I don't hold my breath. They will stop at nothing to keep you on the useless PUCKS.