Sky Sports UHD picture keeps stuttering

[Scottish-UK]

I'm affected as well.

sky stream wired to Ethernet to sky router on a 73mbps internet connection.

sonos beam with LG Oled TV. 
Was terrible watching Man Utd v Everton tonight.

i also noticed that the on screen display would turn on by itself every 15 mins or so as if I touched the remote.

i suspect it's a backend issue as it used to be ok. 

[Flukes-Man]

Been having exactly the same problem with juddering/stuttering and freezing, it's been happening for ages on and off, sometimes you can watch the f1 and the football no problems, other times they're borderline unwatchable, I know it's not an internet issue as I've wired it straight to the router with an Ethernet cable, it's receiving 89-90mbps according to the Netflix test and is on a fibre optic 2.5gbps broadband. One thing I have noticed is the pick does get quite warm so I'm not sure if it overheats and the chip just has a bit of a tantrum😂

[pingloss]

I know it's a futile request since this a community forum with no direct line to any technical support team but what's the chances of this being acknowledged or at least an update to say the reports are being investigated?

[Ashlar]

I have the same problem.  Seems to be worse if I have been watching content via an app, such a YouTube, Prime, iPlayer etc, prior to watching live Sky Sport in UHD.  A restart of the puck usually resolves it.

[Fitzgerald2025]

Getting the same issue when watching UHD sports. Especially the sky sports games. The TNT ultimate is better but can still see this stuttering a little bit. 

[Varkanoid]

Similiar setup to yours Sonos Arc with LG OLED TV and I get stuttering on UHD Football. Never used to get it on BT UHD Footy.

Ethernet to the Puck and on the 500MBps package.

[KevNewMedia · Accepted solution]

Hi Everyone

Thank you for bringing your experience to the Community and making us aware of this problem.

We apologise for the inconvenience, and thank you for your patience. Our support teams are investigating with priority, and as soon as we have more information, we will let everyone know.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[Headbanger74]

Just to say I'm in the same position as other posters on this thread.

 Connected via Ethernet, no other internet issues, and sound set to pass through.

UHD Sport, football in particular, has been near unwatchable the last couple of weeks.