0

Discussion topic: Sky Soundbar not switching on when I start up Sky Stream

Reply
This message was authored by: reylee

Sky Soundbar not switching on when I start up Sky Stream

hi

 

I recently switched from Sky Q to Sky Stream. A couple of minor niggles, one is that my Sky Soundbar does not switch on when I turn the Sky Stream from standby to on. I have set up the remote control to use the volume of the soundbar with no issue, but cannot get it to switch on and manually have to do it. Some may say Sky have been talking to my wife to get more exercise, but its just annoying. Has anyone else seen this ?

Reply

All Replies

This message was authored by: mikealanr

Re: Sky Soundbar not switching on when I start up Sky Stream

Posted by a Superuser, not a Sky employee. Find out more

Hi @reylee 

 

As far as I am aware it should work. Ensure that it is connected as per the Sky recommends here: https://www.sky.com/help/articles/setting-up-sky-soundbox-sky-stream-puck

 

MikeAlanaR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Avatar for reylee
Level 1 icon
Topic Author
This message was authored by: reylee

Re: Sky Soundbar not switching on when I start up Sky Stream

hi 

 

thank you for the reply, yes this is what I used on set up before. The volume controls work, just moving from standby to on, when I power on the Sky Stream does not work. 

This message was authored by: MrWedgy

Re: Sky Soundbar not switching on when I start up Sky Stream

Have you found a soultion to this problem? I

have the same issue ,volume works fine and the TV turns on via hdmi through the sound box, but the box stays on standby.

 

Does anyone with a soundbox and Stream have theirs working ok?

Reply