Sky Puck switches off after 5 minutes

[Megamicrofish]

New customer here

Was sent 3 pucks, 2 of them work fine but 1 switches itself off after 5-10 mins and will not switch back on unless you pull power from it and it resets and comes on.

I have called helpline but they looked at it remotely and couldnt come up with a solution apart from swith router off and puck at the same time. Well that didnt help.

Have tried resetting puck and re-registering but still same thing happens. How do I get Sky to send replacement puck?

[lettice]

Seems you have tried restarts and your setup for the other pucks are working ok.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Megamicrofish]

Ok, Thanks

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Megamicrofish.