06 Feb 2024 01:31 PM
11 Feb 2024 08:37 PM
Posted by a Superuser, not a Sky employee. Find out more
@SquirrelDon wrote:Is that via settings?
Yeah the easiest way in invoke that is via the settings. You should be warned though on occassion a reset can prevent you from reactiviating the stream puck, forcing you to have to call Sky and getting them to fix it in the backend. Plenty of users have reset successfully in the past, but a number have also had issues relinking the pcuk with their account that has required a call from Sky.
To be honest i think you are better off phoning about this issue, as they may recommend performing the reset and will be able to fix any relinking issue on the call if it does occur.
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06 Feb 2024 06:00 PM
Posted by a Superuser, not a Sky employee. Find out moreYou could try a master reset ... unfortunately this will mean you ll have to set the puck up from the beginning and relink it to your account
11 Feb 2024 06:41 PM
Is that via settings?
11 Feb 2024 08:37 PM
Posted by a Superuser, not a Sky employee. Find out more
@SquirrelDon wrote:Is that via settings?
Yeah the easiest way in invoke that is via the settings. You should be warned though on occassion a reset can prevent you from reactiviating the stream puck, forcing you to have to call Sky and getting them to fix it in the backend. Plenty of users have reset successfully in the past, but a number have also had issues relinking the pcuk with their account that has required a call from Sky.
To be honest i think you are better off phoning about this issue, as they may recommend performing the reset and will be able to fix any relinking issue on the call if it does occur.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue