Hi @Jonesthe
You need to check the speed your puck is getting meets sky's minimum requirements. They say you need 25Mbps for HD and 30Mbps for UHD.
You can check the speed your puck is getting by opening netflix, going to the left hand menu > get help > connection check. It would be best to run this a few times and at different time sof day and take an average.
If you are still having issues, consider using ethernet cable or homeplugs. Ensuring that you turn WiFi off in the settings.
If you still believe it's a faulty puck, you will need to call Sky. We are fellow subscribers here on the community.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
