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This discussion topic has been answered Discussion topic: Sky Puck - do I need to return or can I keep after buying Sky Glass Gen2

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Message posted on ‎09 Jun 2025 03:41 PM

Sky Puck - do I need to return or can I keep after buying Sky Glass Gen2

Sky Puck - do I need to return or can I keep after buying Sky Glass Gen2 TV of as I suspect I can keep it as I have whole house. I think I may be ok to keep it but wanted to ask as I don't want to incur a fee - thanks

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Message posted on ‎09 Jun 2025 03:46 PM

Re: Sky Puck - do I need to return or can I keep after buying Sky Glass Gen2

Posted by a Superuser, not a Sky employee. Find out more
@Blacknun666 wrote:

Sky Puck - do I need to return or can I keep after buying Sky Glass Gen2 TV of as I suspect I can keep it as I have whole house. I think I may be ok to keep it but wanted to ask as I don't want to incur a fee - thanks

If you also have Whole Home on your account you don't need to return the Sky Stream puck, you can instead connect it to another TV and instead be able to watch Sky programming in multiple rooms. However if you decide to the cancel Whole Home you would need to return the puck ( providing you got the puck after 23rd Feb 2023 - any pucks before then are customer owned and don't need to be returned).

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Message posted on ‎09 Jun 2025 03:46 PM

Re: Sky Puck - do I need to return or can I keep after buying Sky Glass Gen2

Posted by a Superuser, not a Sky employee. Find out more

@Blacknun666  If you intend to use it you would need the Whole Home sub, as you do you can keep hold of it to use on a 2nd set.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: MarkGoldsmith Answer

Message posted on ‎09 Jun 2025 03:46 PM

Re: Sky Puck - do I need to return or can I keep after buying Sky Glass Gen2

Posted by a Superuser, not a Sky employee. Find out more
@Blacknun666 wrote:

Sky Puck - do I need to return or can I keep after buying Sky Glass Gen2 TV of as I suspect I can keep it as I have whole house. I think I may be ok to keep it but wanted to ask as I don't want to incur a fee - thanks

If you also have Whole Home on your account you don't need to return the Sky Stream puck, you can instead connect it to another TV and instead be able to watch Sky programming in multiple rooms. However if you decide to the cancel Whole Home you would need to return the puck ( providing you got the puck after 23rd Feb 2023 - any pucks before then are customer owned and don't need to be returned).

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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Message posted on ‎09 Jun 2025 03:47 PM

Re: Sky Puck - do I need to return or can I keep after buying Sky Glass Gen2

Posted by a Superuser, not a Sky employee. Find out more

You have surmised correctly.

 

You can keep it and use it as you want and as you have the Whole Home pack, your Sky Glass Tv and puck will work fine.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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Message posted on ‎10 Jun 2025 12:45 PM

Re: Sky Puck - do I need to return or can I keep after buying Sky Glass Gen2

Thanks for clarifying everyone appreciate it

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