18 Apr 2023 10:46 PM
Hi,
Ordered 2 pucks from sky, the first one went without a hitch but the second one comes up with a account not owned be me, selecting this is not me gives a 6 digit number but entering this does nothing to activate. the seral number on bottom is the one shown in my account can anyone help.
I have factory reset 3 times but still the same
18 Apr 2023 11:23 PM
Normally when factory reset it goes back to having no account linked to the streaming puck definitely advise contacting sky for advice