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Discussion topic: Sky Puck cant activate

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This message was authored by keving1 This message was authored by: keving1

Sky Puck cant activate

Hi,

Ordered 2 pucks from sky, the first one went without a hitch but the second one comes up with a account not owned be me, selecting this is not me gives a 6 digit number but entering this does nothing to activate. the seral number on bottom is the one shown in my account can anyone help.

I have factory reset 3 times but still the same

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This message was authored by Exvirginuser This message was authored by: Exvirginuser

Re: Sky Puck cant activate

Normally when factory reset it goes back to having no account linked to the streaming puck definitely advise contacting sky for advice 

3 sky streaming pucks 2 via Ethernet 1 via Wi-Fi
BT 500 + whole home disc
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