Sky Go/ My Sky Not Linked To New Order Of Sky Tv

[Sig1716]

Hi

I have spent an hour and a half on the phone today and unfortunately the best advice I have managed to get is refuse the delivery of the box and order it again

Basically I have ordered sky stream and have a sky mobile with a pre existing account. I think because the person who has processed this hasn't linked it this account the sky go doesn't work.

On the phone we tried some steps to link it to the acct, and I researched myself. After speaking with 3 departments they suggested using a different email address for which I don't have one suitable.

Before me deciding to send it back is there anyone from Sky who can maybe escalate it for me and get this sorted before it's delivered tomorrow. It's painful to sort out and is a shame as have some things I was looking forward to watching that I will miss. Bit disappointed in this so far.

[Sig1716]

Hi this was delivered earlier than expected. If possible could someone call me about setting up a subscription that works please 

[BenJoBanjo]

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@Sig1716 wrote:

Hi this was delivered earlier than expected. If possible could someone call me about setting up a subscription that works please 

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Nobody will call you. If you need help then you will need to call Sky. 

[lettice]

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@Sig1716 wrote:

Hi

I have spent an hour and a half on the phone today and unfortunately the best advice I have managed to get is refuse the delivery of the box and order it again

Basically I have ordered sky stream and have a sky mobile with a pre existing account. I think because the person who has processed this hasn't linked it this account the sky go doesn't work.

On the phone we tried some steps to link it to the acct, and I researched myself. After speaking with 3 departments they suggested using a different email address for which I don't have one suitable.

Before me deciding to send it back is there anyone from Sky who can maybe escalate it for me and get this sorted before it's delivered tomorrow. It's painful to sort out and is a shame as have some things I was looking forward to watching that I will miss. Bit disappointed in this so far.

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Sounds like you actually have not setup your skyid for your Sky Stream order;

This will need to be the the same email you used when ordering your Sky Stream.

If your previous mobile billing was using another email address or account they will not be linked.

Setup your skyid here;

https://www.sky.com/help/articles/sky-id-link-new-choose

You can link your mobile account to the account also by following this advice, as it details linking at the bottom;

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account