Sky sports jumping / skipping on playlist

[Mark371]

It's awful to watch. Skipping on Ars v Liv as I try to playback. Was the same on Liv v Che game last weekend too. Sort it out Sky please. It's not cheap and I'm about  to renew my contract. I might not. 

[MarkGoldsmith]

Have you guys flagged it to the viewer relations team as suggested in posts 9 and 22?

Thats the way to bring it to Skys attention to get it fixed. I did that when it happened with the F1 playbacks back a few months ago and within 5 days of reporting it they fixed it for the subsequent races.

[Mark371]

Thanks for the hint!

[MikeyB2]

Yes I have and they are aware of the issue but don't know when it'll be fixed. I sent them another email today telling them I'll cancel if it's not sorted soon.

It only seems to do it on the Sunday 4pm games as far as I'm aware. It's so utterly frustrating 

[clayts]

It's doing it on the 2pm game too (Chelsea v Newcastle)

[MikeyB2]

Oh right, I watched that one live so I didn't notice 

[clayts]

I have dropped them an email anyway - the more that do so, the better, I think

[clayts]

Quick autoresponse too:

Thank you for your enquiry. We will respond to you within 3 working days of receipt of your email.

[Mark371]

It's just got worse and randomly kicked me out about 43 mins into the game! It's absolutely ruining the experience. When I try to restart it thinks I'm on 8 minutes. I'm giving up. I can be bothered to find where I am and then have to watch it skipping every 30 seconds or so. 

I've emailed the viewer relationships people 

[MarkGoldsmith]

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@clayts wrote:

Quick autoresponse too:

Thank you for your enquiry. We will respond to you within 3 working days of receipt of your email.

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Yeah thats the standard auto response, but you should also get a response either confirming they are aware of the issue and investigating or better yet them closing the issue down because its fixed.

Certainly the more people that report the issue to Viewer Relations the better the chance of it getting resolved sooner. I'm sure the more people that report an issue the higher the resolution priority it is likely to be given.

[MrFlibble19]

Same problem trying to watch from my playlist tonight skipping about 20/30 seconds every minute or so.

Unwatchable!

[Helene3]

• It's doing it again today during the Villa vs Tottenham coverage.. skipping forward a few seconds 🙄 Really getting fed up of this!! 

[Mookmac]

Same problem trying to watch today's Grand Prix from watchlist. Absolutely fuming. Missed qualifying this morning because despite having it on series record, it wasn't "recorded". Why do we have to pay so much for something that doesn't work properly. I'm forever having problems since getting stuck with Sky Stream.

[PerformanceGoth]

This is issue is back. 

[MarkGoldsmith]

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@PerformanceGoth wrote:

This is issue is back. 

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So have you done as suggested in the post just before yours?