Sky sports jumping / skipping on playlist

[Helene3]

It really is! 
Hasn't happened since I last posted but it was back doing it again today. Something weird was happening with the Man City game today too.. on the picture  link it was showing an hour behind! It wasn't until I clicked on the live sports listing that I got it in real time. 

[clayts]

Liverpool v Chelsea is doing the skip forward 20 seconds or so every minute at the moment on a cloud recording (not chasing playback). This is not the first time I've experienced this - very frustrating

[MarkGoldsmith]

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@clayts wrote:

Liverpool v Chelsea is doing the skip forward 20 seconds or so every minute at the moment on a cloud recording (not chasing playback). This is not the first time I've experienced this - very frustrating

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Have you reported it to the viewer relations team by emailing viewerR@sky.uk ?

[MikeyB2]

I sent them an email earlier 

[MikeyB2]

Yep that is what I was trying to watch. Gave up in the end and just watched live missing most of the 1st half. At least I'm not alone and it's a Sky issue but they need to fix it ASAP 

[martswain]

Happened to both the Sunday games today when I was trying to watch them well after they had finished.

Reported to the email posted above, automatic reply received within a couple of minutes.

[Jingernut2022]

Hi,

I've just got sky glass and noticed a problem when recording the football. Every couple of minutes it jumps forward which makes watching a game impossible. If I watch the game live I have no such problems 

Anybody have any ideas what could cause this issue?

Thanks 

[Jporch316]

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@Jingernut2022 wrote:

Hi,

I've just got sky glass and noticed a problem when recording the football. Every couple of minutes it jumps forward which makes watching a game impossible. If I watch the game live I have no such problems 

Anybody have any ideas what could cause this issue?

Thanks 

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Hi 

have you tried pulling the plug for a few minutes ? Fixed all kinds of glitches!

[Jingernut2022]

Yea I've tried all that and plugged an Ethernet cable from the router to the TV in case it was a WiFi problem. Strange as it only seems to be recordings that are affected, if I watch the game live it doesn't jump 

[Jporch316]

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@Jingernut2022 wrote:

Yea I've tried all that and plugged an Ethernet cable from the router to the TV in case it was a WiFi problem. Strange as it only seems to be recordings that are affected, if I watch the game live it doesn't jump 

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What kind of speeds are you getting on your glass? You can check this by going into the glass Netflix app going to settings and check network ....

[Jingernut2022]

61.84Mbps

[MarkGoldsmith]

You need to report it to the viewer relations team (viewerR@sky.uk) as it will be a playback issue (which has happened on other sports content in the past).

Once reported it will be sent over to the relevant back office team to investigate and resolve.

[Matt102]

I have exactly this problem and can't find a way to correct it.  Did you report it to viewer relations?

[MikeyB2]

It's happened again today!

[Annoyed25]

Me too. Just re joined Sky after a few years. Trying to watch football tonight. First time I've used Playlist 'recording'. Absolute rubbish. Skipping forward 10 seconds every 20 seconds. Impossible to follow the match.

Still im my cooling off period luckily.

 I'm stone cold!

Will cancel the whole thing tomorrow.

So disappointing and frustrating