Sky sports f1 skipping forward

[Mister_Dalek]

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@Tom2611 wrote:

Trying to watch f1 that I missed earlier one and it keeps jumping about 4 or 5 seconds every so often and it's making it hard to watch it properly 

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If you look further down the forum you'll see that this was reported a lot yesterday. Lots of unhappy F1 fans by the look of it...

[Pam39]

Same for me. This is second race it's skipped forward every few seconds. Not acceptable as totally spoils race. Tried switching off tv & router but no difference 

[MarkGoldsmith]

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@Pam39 wrote:

Same for me. This is second race it's skipped forward every few seconds. Not acceptable as totally spoils race. Tried switching off tv & router but no difference 

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See posts 39 and 40 in this thread.

[DH0067]

I reported my scenario to Sky and today had contact from Sky Complaints. They tell me that, despite all the other similar posts involving same time, channel etc, the problem is connectivity related.  Having ruled out my broadband speed (BT superfast fibre) I've been advised to hard wire the BT hub to the TV.  I shall try that and see what happens on Sunday at the race from Spa.

[SLPL1]

Mine is already hard wired and I still have the problem they gave me  £30 off my bill in compensation and told me the issue was being worked on, how can it be a connectivity issue when it only happens on skyfl

[MarkGoldsmith]

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@DH0067 wrote:

I reported my scenario to Sky and today had contact from Sky Complaints. They tell me that, despite all the other similar posts involving same time, channel etc, the problem is connectivity related.  Having ruled out my broadband speed (BT superfast fibre) I've been advised to hard wire the BT hub to the TV.  I shall try that and see what happens on Sunday at the race from Spa.

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It's not connection related and based on the response I got back Sky are aware of the issue that affected the first 15-17 laps only of the past 2 races. Whether it gets fixed before this weekend or not who knows but I'd be surprised if it's still an issue post the summer break.

[Helene3]

This is happening more and more! I'm currently trying to watch the Man City vs Arsenal match and it's showing half adverts.. leaving people mid sentence etc Extremely hard to watch!! Sky please sort this out! 

[Helene3]

Do you have another address as it is saying that one isn't valid 🤷‍♀️

[clayts]

Sky Premier League HD cloud recording of Man City v Arsenal - skipping at least once per minute, skips forward around 10 seconds. Skipped just as Arsenal scored their first goal. Fumin'

[kad20000]

I won't be renewing, that's for sure.....rubbish.

[MarkGoldsmith]

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@clayts wrote:

Sky Premier League HD cloud recording of Man City v Arsenal - skipping at least once per minute, skips forward around 10 seconds. Skipped just as Arsenal scored their first goal. Fumin'

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Report it to the viewer relations team by emailing viewerR@sky.uk.

There were a couple of F1 races earlier this season where the same thing was happening and it got fixed because people reported it to them.

[Helene3]

@MarkGoldsmith 

Do you have an alternative email address? As it's coming up invalid 🤷‍♀️

[GB28]

I hit the same issue yesterday but watching Sky Sunday Premiership football. Plus a whole bunch of other broken functionality. Sky stream just does not work well enough. I don't want £25 or £30 of credit/vouchers, I want to be released from the contract where Sky have not fulfilled there part of the deal.

[MarkGoldsmith]

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@GB28 wrote:

I hit the same issue yesterday but watching Sky Sunday Premiership football. Plus a whole bunch of other broken functionality. Sky stream just does not work well enough. I don't want £25 or £30 of credit/vouchers, I want to be released from the contract where Sky have not fulfilled there part of the deal.

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I'd suggest raising it with the Viewer Relations Team via viewerR@sky.uk.

Once people reported the F1 issues mentioned in this thread  to the Viewer Relations Team Sky resolved it fairly quickly.

[MikeyB2]

This keeps happening to me. It's only ever when I watch football on sky sports off my playlist. Its absolutely infuriating