Since installing sky stream my digital tv’s around the house have no signal

[Maccman789]

Since installing sky stream my digital tv’s around the house have no signal

[mikealanr]

Hi @Maccman789 

Not a lot of information to go off! Sky stream is a device that connects to WiFi and senda a picture to the TV it is connected to via HDMI. It doesn't send DTT (aerial) or satellite signals to the device it's plugged into or any another device.

What did you have before stream? Or have you checked that you didn't knock anything during setup? If you had skmething like Sky Q you need to order the whole home pack and a puck for each TV you wish to watch sky on 

See whole home in this FAQ: https://www.sky.com/help/articles/sky-stream-faqs

Remember we are fellow subscribers, not Sky. We no nothing about your setup unless you tell us.

MikeAlanR

[cliff53]

Maccman, sounds like you were using an ariel, but more info needed.

A stream.connects to my tv downstairs, hdmi and ethernet, power cable and away I go.

[TimmyBGood]

@Maccman789 

If you mean for Freeview reception and you replaced Sky+ / Sky+ HD with Stream, the chances are there's now a break in the aerial cable chain in the location where the Sky box used to be.

If you are referring to online use on smart television sets and have moved away from Sky Q then the cause is likely to be the loss of the Q mesh WiFi coverage.

[mickg353]

@Maccman789 -- I have the exact same issue as you.

I had sky about 7 years ago, after cancelling Sky, I am getting freeview via the same dish / signal.  I had all the freeview channels piped through to 3 rooms, 2 using Edison openatv boxes and one just direct to the TV.

I signed up to Sky Stream last weekend and recieved the puck yesterday.  I noticed on that morning, before we recieved the Puck from Sky - all our freeview feeds were down - no signal.   There was no storms / strong winds to disrupt the signal.  As I am using different media to recieve the signal on the 3 TVs - it's not a technical issue in the house. 

Have a sky the ability to block a satellite signal to a dish they installed ?

[TimmyBGood]

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@mickg353 wrote:

Have a sky the ability to block a satellite signal to a dish they installed ?

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No, that's not technically possible (and Sky doesn't own the satellite platforms, the dish or the broadcast signal)

 Note that if it's arriving through a dish it's Freesat rather than Freeview

( more precisely it's free-to-air satellite television rather than digital terrestrial television because Freesat and Freeview are actually proprietary EPGs)

[mickg353]

@TimmyBGood  -

Yes, I doubted myself even as I wrote that last line - how could they block it.   It's quiet a big conicodence that my signal is gone the same day.  

I may get a technican out to check the LNB.