Discussion topic: Since I changed to sky broadband I have not been able to watch TV, Netflix even YouTube

This message was authored by: UU4 · ‎15 Mar 2024

When I tried connect my TV, the display is

Wireless Device on TV..... Found

Local Access: Failed

Internet Access: Failed

Retry connection

Repeat Network setup

Exit

I tried severally but it is still not working

I don't know what to do next

This message was authored by: GD1 · ‎15 Mar 2024

@UU4 So is this to do with a Sky Stream puck as you've posted in the stream forum?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Jporch316 · ‎15 Mar 2024

Is it the WiFi built into the tv you have ? Or the sky stream ?

if it's the tv then it would be worth googling the issue and seeing if any other users of the same tv have come across the issue and have a fix

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.

Discussion topic: Since I changed to sky broadband I have not been able to watch TV, Netflix even YouTube

Since I changed to sky broadband I have not been able to watch TV, Netflix even YouTube

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Re: Since I changed to sky broadband I have not been able to watch TV, Netflix even YouTube

Re: Since I changed to sky broadband I have not been able to watch TV, Netflix even YouTube

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