Several Issues - Do people have the same or have they been rectified in some way?

[TonyClose]

@_Claire @lettice Can either of you help me? 

[lettice]

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@TonyClose wrote:

 @lettice Can either of you help me? 

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My last post with you was on the 20th April  for an escalation.

Did you engage with that, as see on the 29th you mentioned speaking with Sky later about your issues.

Did the previous escalation or the 29th offer anything to try?
Not understanding the flow of your posts.

Anyway, if your still having the issues in your first post, we can escalate for you again.

Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

[TonyClose]

Thanks @lettice I was in the process of trying out various things with the Sky representative on the chat and thought we were coming to a resolution however the chat closed and I couldnt get onto it the next day to take it to the next stage.

I am just getting really really frustrated as the issue is obviusly the quality of the Wifi to the puck or the pucks ability to receive the wifi connection steadily. I had the same setup years ago with SKY and also BT but the quality of product appear to have decreased or are not fit for purpose.

[Danz994]

Good Afternoon @lettice Thanks for making us aware of this. I'll send @TonyClose an invite now and we can assist further. Thanks, Danielle