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Discussion topic: Selecting any Sky Stream link switches to Sky.ie even though we are in the UK?

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This message was authored by gavcav This message was authored by: gavcav

Selecting any Sky Stream link switches to Sky.ie even though we are in the UK?

Hello,

We're having Sky Stream and Broadband installed today after being with Virgin for over 10 years. During research prior to signing up i noticed a strange thing when selecting any links related to Sky Stream on the Sky.com website.

 

When signed in and viewing the Sky.com (UK) website (correct UK flag showing at bottom of the webpage), when any Sky stream link is selected it transfers to the Sky.ie website for the republic of ireland?

 

I have absolutely no idea why this is happening and have been unable to fix..has anyone else experienced this?

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Selecting any Sky Stream link switches to Sky.ie even though we are in the UK?

Posted by a Sky employee

Hi @gavcav 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by Fourmidable This message was authored by: Fourmidable

Re: Selecting any Sky Stream link switches to Sky.ie even though we are in the UK?

I also have the same issue - I'm a sky customer, when I google "my sky" and login, it takes me to https://www.sky.com/ie/. If I then click on say "Broadband Deals", it takes me to https://www.sky.com/ie/deals?irct=roi-broadband-discovery-sticky-prospect

 

If I then click on a "deal", it takes me to an error page - https://www.sky.com/shop/choose/error?code=technical

 

I don;t have VPN, and this used to work, although I haven;t logged in for a while

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Selecting any Sky Stream link switches to Sky.ie even though we are in the UK?

Posted by a Superuser, not a Sky employee. Find out more

@Fourmidable wrote:

I also have the same issue - I'm a sky customer, when I google "my sky" and login, it takes me to https://www.sky.com/ie/. If I then click on say "Broadband Deals", it takes me to https://www.sky.com/ie/deals?irct=roi-broadband-discovery-sticky-prospect

 

If I then click on a "deal", it takes me to an error page - https://www.sky.com/shop/choose/error?code=technical

 

I don;t have VPN, and this used to work, although I haven;t logged in for a while


If you scroll down to the bottom of one of those pages, at the bottom right you should see a little flag icon ( either ROI or UK). I'm guessing its set as ROI for you, if you switch it over to UK it may resolve your issue.

Sky Stream and Sky Broadband customer

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