SKY via puck is very inconsistent. Keeps turning off or saying "Loading programme" but never does.

[Nook]

I am trying to watch Sky via 'puck' but frequently it switches off, or displays message saying " loading programme - please wait" The programme never loads.  Picture, when visible pixelates too.

I have tried on/off but to no avail.

Very frustrating as all Sky data suggests good sigmnal etc.

I am now reading instead !

[Addie15]

Hi there, @Nook. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147