SKY Stream remote volume Up button now starts search

[Alex+J+G]

My remote has been working fine since I got the stream box 3 months ago.

But now when I press up on the volume it brings up the search function. Down on the volume does nothing.

I also noticed the mic button for voice searching no longer functions.

I've tried the following:

- switching everything off and on

- re-synching the remote via settings (it doesn't work)

- resetting the remote holding 7/9 then 1/3 - nothing happens.

Any advice would be appreciated!

[Tim+Adams]

Hi @Alex+J+G 

Try the information on the following link, if it still doesn't work after that press the "still need help" button on the last page.

https://www.sky.com/help/articles/remote-control-help-sky-glass

Thanks,
Tim

[Nick+Jones1234]

Having the same issue and have tried everything. Will sky replace the remote? 

[Fothergill1]

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@Nick+Jones1234 wrote:

Having the same issue and have tried everything. Will sky replace the remote? 

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@Nick+Jones1234 Yes, if the remote is faulty Sky will replace it, they replaced mine as it was chewing through batteries.

Follow the advice & link given above by @Tim+Adams and phone Sky if yiu don't resolve the issue.

If you have one available you can use a Sky Q remote whilst you wait for a replacement.

[geekydaz73]

Had a similar issue following my sky remote making a small ‘pop’ sound on Saturday evening. 

Replaced batteries, tried unpairing (which simply turned off the box because the number 3 button  was now the ‘new’off button 🤣)

 Quick call to sky on Sunday afternoon and a new remote received today.  

[LiiamBRo]

Having the same problem, tried resetting the remote and no further....

[MarkGoldsmith]

Some things to try:

Reset  the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. 

You can't also try removing the batteries from the remote overnight, which has solved some peoples issues in the past.

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.