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Discussion topic: SKY STREAM PUCK WON'T TURN ON

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Avatar for Joeystano
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This message was authored by: Joeystano

Message posted on ‎01 Mar 2025 10:31 PM

SKY STREAM PUCK WON'T TURN ON

After a power cut the sky Puck won't turn on at all. I have tried to reset, change the wire, unplug ect but it will not show any lights. What do I do?
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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎01 Mar 2025 11:08 PM

Re: SKY STREAM PUCK WON'T TURN ON

Posted by a Superuser, not a Sky employee. Find out more

Hi @Joeystano 

 

When you say reset - do you mean you have tried the recovery process? Try all steps outlined here: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

 

If that doesn't work you will need to call Sky and arrange a replacement puck. We are fellow subscribers here on the community.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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