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Discussion topic: SKY STREAM - New software build QS021.005.00P caused new audio sync issue

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This message was authored by Jason+Golding This message was authored by: Jason+Golding

Re: Lip sync sky stream

@Tomo2188 Give the Sky glass tech team a call. They can be contacted on the main sky number. Explain your issues - 

Sky Stream x 2
LG C2 OLED 55inch
Sonos Playbar
Virgin 1 Gig
Virgin Stream Box
Xbox X
Apple TV 4K
Amazon 4K Firestick Roku 4K Google Chromecast
This message was authored by ART67 This message was authored by: ART67

Re: Sky stream sound drifting out of sync

same here. Sounds works ok on my LG TV whenI watch iPlayer via my Apple TV, but if I watch any channel on Sky Stream using same TV then its out of synch. Really poor 😞

This message was authored by williamparky This message was authored by: williamparky

Re: Lip sync sky stream

This has been introduced in the latest software update as well as a number of other issues. Seems like there is very little quality control before these updates are pushed out. 

This message was authored by Tomo2188 This message was authored by: Tomo2188

Re: Lip sync sky stream

Poor service 

This message was authored by Tomo2188 This message was authored by: Tomo2188

Re: Lip sync sky stream

It's stream not glass

This message was authored by Tomo2188 This message was authored by: Tomo2188

Re: Lip sync sky stream

@Jason+Golding  it's stream not glass

This message was authored by Jason+Golding This message was authored by: Jason+Golding

Re: Lip sync sky stream

@Tomo2188 @Stream/Glass are the same team within Sky. 

Sky Stream x 2
LG C2 OLED 55inch
Sonos Playbar
Virgin 1 Gig
Virgin Stream Box
Xbox X
Apple TV 4K
Amazon 4K Firestick Roku 4K Google Chromecast
This message was authored by djsimmz This message was authored by: djsimmz

Re: SKY STREAM - New software build QS021.005.00P caused new audio sync issue

Not getting the lip sync issues on - QS021.007.00P but getting frequent audio drop outs now. Each update gets worse 😅

Paul+Dray
Topic Author
This message was authored by Paul+Dray This message was authored by: Paul+Dray

Re: SKY STREAM - New software build QS021.005.00P caused new audio sync issue


@djsimmz wrote:

Not getting the lip sync issues on - QS021.007.00P but getting frequent audio drop outs now. Each update gets worse 😅


My Stream Puck updated to QS021.007.00P and it seemed to improve the delay issue on some channels though still not perfect as it was on QS020 but other channels still delayed pretty much the same. Then my puck upgraded yesterday to QS021.008.00P but my findings are the same as .007.

 

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Pioneer Kuro PDP-LX5090 50in Plasma TV | Yamaha DSP-AX863 SE AV Amp
Sky Stream Puck; Build: QS033.014.00P | Sky Broadband Ultrafast
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This message was authored by Chloe-W22 This message was authored by: Chloe-W22

Re: SKY STREAM - New software build QS021.005.00P caused new audio sync issue

Posted by a Sky employee

Hi all,

 

We're trying to investigate this problem behind the scenes but need examples of customers like yourself who are experiencing an issue with Sound Sync.

 

I've reached out to a few users on this thread as we'd like to test if moving your Stream back to Release 20 fixes the issue. If you'd like to test this for us please private message me with your Sky Account Number.

 

Thanks,

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

This message was authored by Dawnie1238 This message was authored by: Dawnie1238

Re: SKY STREAM - New software build QS021.005.00P caused new audio sync issue

I have recently moved to sky stream and cannot fix the lip sync problem. Has there been any resolution yet!?

 

This message was authored by ART67 This message was authored by: ART67

Re: SKY STREAM - New software build QS021.005.00P caused new audio sync issue

Hi, please include me in this. I cannot give you my account number as I then see the community message"Your message contains <account number>, which is not allowed or has been repeated too many times. We block information which can identify you such as account or phone numbers & email addresses. Please remove or change it before trying again."

 

Build version: QSO21.008.00P

Hardware model: SKXI11ADS

Serial number: IP04SK922310966CX

IO version: 20.270.021.03

Platform version: 6.6p10s1

 

Thanks,

 

Roger

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: SKY STREAM - New software build QS021.005.00P caused new audio sync issue

Posted by a Superuser, not a Sky employee. Find out more

@ART67 The reason you are not able to give certain information and it gets blocked by the filters is  that this is an open public forum of customers like yourself and you are therefore not conversing with Sky. It is basically a safeguard.

 

Good luck 😀

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This message was authored by Tommyd1 This message was authored by: Tommyd1

Re: SKY STREAM - New software build QS021.005.00P caused new audio sync issue

I also have the lip sync issue after the puck updated to qs021

Any solution?

Everytime the an update something breaks. Last time the frame rate now this. Getting really sick of sky. 

This message was authored by Tinamerlin This message was authored by: Tinamerlin

Audio keeps going out of sync with the stream

My sky stream audio keeps.going oit of sync

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