SKY PUCK LOSING INTERNET CONNECTION!

[MIKE681]

For some time now we find our sky puck just loses connection and freezes, and then says not connected to the internet. We go into the other room where Sky Glass is and it works fine, as do all other devices, so we know its not the router. We phoned ages ago and were told to reboot, which we do every time and it works for a while and then just goes back to dropping signal. We've not used it as much over the last few months but now we are sitting in and trying to watch TV we have the same issues again... what other suggestions have you that are not rebooting the puck or rebooting the router as we have done that time and again

Thanks

[GD1]

@MIKE681  You could try ethernet cable to the hub or powerline adapters as it sounds like wifi is the issue, also rebooting the hub every time like you doesn't resolve the issue and could make it appear that you line has a fault due to frequent disconnects, you're doing more harm than good.

[MIKE681]

Thanks for the suggestion but not easy to get a cable to the puck from the router, and doesn't explain why other devices work fine? E.g laptops, ipads etc all work fine in the same room - I've no tech knowledge but seems strange but noted regarding the rebooting, thank you, I was not aware of that

[Jason+Golding]

@As @GD1 Powerline adaptors may be a good option for you. Worth a try, you can pick them up for around £30 on Amazon. Powerlinr effectively use your internal electrical wiring

[MIKE681]

@Jason+Golding  thank you, I didn't know of these devices. Just had a look. So  one goes into a plug socket near the router with cable to cable and then the other near the puck, and cable to the puck? Is that right? And I assume it means more stable connection? 

[Jason+Golding]

@MIKE681 Yes. It uses your internal electrical wiring to carry the broadband signal. Much depends on your internal wiring, but usually in my experience they work well. 

[MIKE681]

Great thanks - is it best if the 2 plugs are on the same circuit? Many thanks for taking the time to offer advice, its very much appreciated!

[Jason+Golding]

@MIKE681 Shouldn't matter Milke. Go for the best quality power lines you can afford. TP Link are very good. Hope all works out 

[Fothergill1]

@MIKE681  Powerline adapters are a good option as already suggested by @GD1 and @Jason+Golding but don't waste money on a 1000mbps (1Gb) model as they are more expensive and the Stream pucks only support 100mbps.

Good luck.

[bydandie]

Personally, after spending £800 on good quality powerline devices over the years, I can say that powerline is variable and does depend on the quality of the circuit.  You are much better served by either working to place your hub closer to the centre of the house, try to run Cat5E cable or use the existing coax to run connectivity.

What do you get from the Netflix app in terms of connectivity on WiFi?

[MIKE681]

Thanks I have ordered a powerline adapter for £30 via Amazon and will see if that works. 

[MIKE681]

Hi 

The hub is around 5 feet from the puck, separated only by a wall. The main Glass TV is much further away and we have devices that work absolutely fine further away on 1st floor. I'll see if the powerline works first and go from there. It seems to quite a common issue so perhaps Sky to check their tech? Hardly ideal either way as it seems a common issue? We seem to run ok on Netflix, but don't watch it a lot. 

Thanks for the advice and suggestions, it's appreciated

[Floydianslip]

@MIKE681 

I've posted a few times on here re connectivity issues people have are having, invest in a decent router, very few ISP's supply decent equipment. A decent router with QoS allows you to prioritise traffic and will have better wifi coverage. I replaced my ISP provided router and don't have any connectivity issues and I have 4 pucks, 2 are in bedrooms upstairs nowhere near the router and connectivity is rock solid.

[bydandie]

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@MIKE681 wrote:

Thanks I have ordered a powerline adapter for £30 via Amazon and will see if that works. 

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You'll need two 😀

[Jporch316]

@MIKE681 

I used TP powerline adapters for a while and for the most part they worked well - you will lose approx 10% of your line speed on a good circuit but it's not too bad . I bought a set from Facebook marketplace for a tenner 

I switched to a mesh WiFi system (again used from eBay) and find this is much more stable and useful espaciallly for reaching all already of the house