Replacement and the extra puk keeps getting me to reactivate and link?

[Squizzy]

Yesterday our replacement Puk and my extra puk arrived.

Both were activated and linked.

12 hours later my puk makes me do it all again and my sons replacement one is also doing it! Why? 

Meant to be plug-and-play, I can't spend this time once or twice in a day activating and linking each time.

Thanks.

[Anonymous]

That's unusual. Keep us posted if it happens again, it might have been a one off blip. 

[lettice]

@Squizzy 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.