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This discussion topic has been answered Discussion topic: Removal of Sky Stream batteries without having to break their plastic holder.

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Message posted on ‎18 Oct 2025 06:24 PM

Removal of Sky Stream batteries without having to break their plastic holder.

Opened the Sky Remote to access the batteries. Had to remove the circuit board and button carriage. Batteries are held in black plastic cradle and impossible to remove without breaking the cradle.

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Message posted on ‎18 Oct 2025 08:09 PM

Re: Removal of Sky Stream batteries without having to break their plastic holder.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Alan278 

 

That doesn't sound right at all. All my sky glass and stream remotes you slide the back cover off and lift out the batteries.

 

See: https://www.sky.com/help/articles/remote-control-help-sky-glass

 

Are you able to post some pictures? Have you unscrewed anything?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Superuser
This message was authored by: mikealanr Answer

Message posted on ‎18 Oct 2025 08:09 PM

Re: Removal of Sky Stream batteries without having to break their plastic holder.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Alan278 

 

That doesn't sound right at all. All my sky glass and stream remotes you slide the back cover off and lift out the batteries.

 

See: https://www.sky.com/help/articles/remote-control-help-sky-glass

 

Are you able to post some pictures? Have you unscrewed anything?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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