Gotcha.
I would first go through these steps https://www.sky.com/help/articles/remote-control-help-sky-glass
If that's doesn't work, this is the official link to order a new remote from Amazon https://www.sky.com/help/articles/damaged-or-lost-sky-glass-remote
You could also contact Sky to ask for a replacement. You can use the Sky Help portal to contact Sky. If you want to speak to somebody, you can click "Need more help?" at the bottom, and within that content you will see a phone number (we can't post phone numbers in this community).
