Sky Sport UHD

[Super+Anthony]

I am trying to get a new updated puck but they seem reluctant to send me a new one and also say they can't control which ones they send out. Surely the people who send the Pucks out can tell? Also why can't they bin the old ones knowing that for some customers they are not working correctly

[GD1]

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@Super+Anthony wrote:

I am trying to get a new updated puck but they seem reluctant to send me a new one and also say they can't control which ones they send out. Surely the people who send the Pucks out can tell? Also why can't they bin the old ones knowing that for some customers they are not working correctly

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Apart from the huge landfill/recycling headache, why would they need to bin all the old pucks, a handful of customers having issues in comparison to those who don't does not equate faulty pucks, I'm sure this has been explained to you numerous times in your other threads/posts.

Sky will send out whatever puck is in stock, you also need to remember pucks are loaned so any returned are fully tested then put back into circulation for other customers to use.

[TechGuy007]

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@GD1 wrote:

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@Super+Anthony wrote:

I am trying to get a new updated puck but they seem reluctant to send me a new one and also say they can't control which ones they send out. Surely the people who send the Pucks out can tell? Also why can't they bin the old ones knowing that for some customers they are not working correctly

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Apart from the huge landfill/recycling headache, why would they need to bin all the old pucks, a handful of customers having issues in comparison to those who don't does not equate faulty pucks, I'm sure this has been explained to you numerous times in your other threads/posts.

Sky will send out whatever puck is in stock, you also need to remember pucks are loaned so any returned are fully tested then put back into circulation for other customers to use.

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Really? So as a new Stream customer you aren't guaranteed to get a brand new, unused box? I find that hard to believe. 

[GD1]

@TechGuy007  If the Pucks are loaned exactly as Sky Q is Sky are not going to endlessly manufacture new pucks while the old ones that are in stock are still usable, Gen one pucks have been in existince since Glass Launched.   A Sky Q customer was never guaranteed a brand new Sky Q box either.

Do people honestly beleive that Sky or even VM etc send out new boxes to new subscribers? Of course not.

[TechGuy007]

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@GD1 wrote:

@TechGuy007  If the Pucks are loaned exactly as Sky Q is Sky are not going to endlessly manufacture new pucks while the old ones that are in stock are still usable, Gen one pucks have been in existince since Glass Launched.   A Sky Q customer was never guaranteed a brand new Sky Q box either.

Do people honestly beleive that Sky or even VM etc send out new boxes to new subscribers? Of course not.

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I'm going to question how you know that. You are not a Sky employee, as you state. To "fully test" a returned device isn't going to be cheap, as there are strict regulations regarding reusing electronic devices. 

[GD1]

@TechGuy007  Sky will be fully aware of any current regulations on testing and reusing their hardware, they have also committed to reducing waste so dumping perfectly good electronics is incompatible with their environmental commitments.

You don't need to be a Sky Employee to know that Sky have always returned loaned equipment back into the customer user base for the reasons already outlined.

[lettice]

Have removed some posts form a customer thread to this one as they had nothing to do with the customer issues.

@Super+Anthony 

As we have already mentioned on here on previous threads about the V2 type puck.

It is not a Gen2 puck, like the Sky Glass TV is an upgrade in specs to the Gen1 TV.

There is no expected performance difference to the current puck.

All it has is a slightly different power socket design.

It is just a similar chipset from another supplier. Something many hardware manufacturers do to help steady supply chains.

You cannot request one as a replacement for your current puck and as far as we are aware there is no plan for any replacement of a current puck with this one.

Expect going forwards, new customers will be sent one or the other.

Returned pucks from leaving customers or from some returns that may have been deemed faulty will be refurbished and sent out to customers.

The refurbished process is done to a set standard testing level, before issuing.

Sky take seriously their eco credentials and try to avoid waste as much as they can.

[Super+Anthony]

@TechGuy007 You have some very valid points I feel

[TechGuy007]

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@lettice wrote:

Have removed some posts form a customer thread to this one as they had nothing to do with the customer issues.

@Super+Anthony 

As we have already mentioned on here on previous threads about the V2 type puck.

It is not a Gen2 puck, like the Sky Glass TV is an upgrade in specs to the Gen1 TV.

There is no expected performance difference to the current puck.

All it has is a slightly different power socket design.

It is just a similar chipset from another supplier. Something many hardware manufacturers do to help steady supply chains.

You cannot request one as a replacement for your current puck and as far as we are aware there is no plan for any replacement of a current puck with this one.

Expect going forwards, new customers will be sent one or the other.

Returned pucks from leaving customers or from some returns that may have been deemed faulty will be refurbished and sent out to customers.

The refurbished process is done to a set standard testing level, before issuing.

Sky take seriously their eco credentials and try to avoid waste as much as they can.

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I am amazed that a large corporation would be in the business of sending out refurbished pucks or even a more complex product like a Q box. Even if it's outsourced it's going to cost a lot of money to take it apart, examine it for damage (eg a liquid spill), test it, reassemble it and repackage it. I would think the more likely reason for the kit remaining Sky's property is that they can insist on it being returned so that they can meet their environmental responsibilities, especially equipment ending up in landfill. 

[lettice]

@TechGuy007 

If your interested.
Have a read of Uniparts case studies and articles here, for some background on the partnership with Sky.

https://www.unipart.com/case-study/unipart-logistics-and-sky-going-beyond-repair/

https://www.unipart.com/unipart-wins-three-year-contract-extension-with-sky/

https://www.unipart.com/case-study/sky-built-a-world-class-circular-economy-model/