Puk shuts down and has to re-boit

[SimonT007]

My brand new Puk has shut down 3 times and I have to re-boit it

[Tomaato]

---

@SimonT007 wrote:

My brand new Puk has shut down 3 times and I have to re-boit it

---

How's the broadband connection to the puck? Have you checked to see if it's fast enough? You can run a network check from the get help menu on the Netflix app. This tells you the speed your puck is receiving. Stream pucks need a good fast connection to work properly. 

[SimonT007]

All of my devices are hard-wired to my router, which is full-fibre. 

Now on my second 'Puck' in less than a week!

Still crashes when a program gets to an advert break - Message says 'there is a problem with this program' and it won't play again unless I re-boot the puck.

All other services via internet on my TV work

fine; iPlayer, Netfilx, ITVx etc