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Discussion topic: Puk frozen on voice guidance prompt after update. Not responding to any remote input.e

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Avatar for Tb36
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This message was authored by: Tb36

Message posted on ‎22 Oct 2025 07:07 PM

Puk frozen on voice guidance prompt after update. Not responding to any remote input.e

Puk frozen on voice guidance prompt after update.

 

Not responding to any remote control input. 

 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎22 Oct 2025 07:37 PM

Re: Puk frozen on voice guidance prompt after update. Not responding to any remote input.e

Posted by a Superuser, not a Sky employee. Find out more

HI @Tb36 

 

Have you tried unplugging at the mains for a few minutes? If so and that hasn't resolved the issue try re-pairing the remote by following the instructions here:

https://www.sky.com/help/articles/remote-control-help-sky-glass

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Fothergill1

Message posted on ‎22 Oct 2025 07:39 PM

Re: Puk frozen on voice guidance prompt after update. Not responding to any remote input.e

Posted by a Superuser, not a Sky employee. Find out more

Hi @Tb36 try rebooting your puck as this will often remove software glitches and is something I would recommend after any update.

 

This can be done by going to  Settings > System Management > Resets & Updates > Restart device.  It takes a couple of minutes to completely reboot and you will have a blank screen for a couple of minutes before the Sky logo appears.

 

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