Pucks have arrived before recorded as dispatched!

[ALM84]

That's disappointing @Garr1eL to hear. I had hoped that someone would have had good news soon. Really beginning to think that I'm going to end up cancelling my tv services with them if they don't get their finger out!

[Garr1eL]

Yes me too @ALM84 I was hopeful that as today was delivery due date it would catch up and resolve itself, but obviously I realised that as Sky didn't have the s/n's of the pucks that had been sent it was more complicated. Still having provided the serial numbers i was hopeful for a quick resolution but still nothing and order status hadn't changed from what it showed on Thursday. I have only just returned to Sky and now beginning to regret the decision. Hopefully there will be more positive news tomorrow 🤞🏻

[ALM84]

I hope so @Garr1eL - the lack of communication from them is terrible. That's a shame you've only just came back and this is the experience. I've been with them for over 20 years and this is the first real issue that is making me think about cancelling and going with NOWTV for their packages that ive pretty much got with sky just now. Fingers crossed 🤞 that we get good news soon 

[TimAlsop]

Do nowtv have a device like the sky puck?

[WS8]

Same here. Ordered 18th September, pucks arrived 19th. As of evening of 22nd Still listed as "awaiting delivery". 

I also can't get the sky vip section of the app to work either. 

So far, a very disappointing experience, especially considering the costs and viable alternatives out there.  So frustrated!

[Garr1eL]

@TimAlsop I believe, just an App these days 👍🏻

[TimAlsop]

Thanks. I need a device like a puck to use on my cinema projector. I suppose I could use a firestick but I was hoping that sky stream would be the answer. This issue is putting me off the idea. Let's hope they don't take too long to fix it.