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Discussion topic: Puck powers off and reboots every 10 minutes

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This message was authored by: MARKBENTLEY6

Puck powers off and reboots every 10 minutes

Can't stop it rebooting. Tried everything. Reset, update, moving remote. Shuts down. Spoke to sky help and they suggest it's the WiFi. I have a really good WiFi strength at the puck (300mbps) and WiFi won't cause it to reset. The help desk didn't have a clue. Think they were going through a check list tbh.  

Anyone out there with an answer?  Sky won't replace it so it's either put up or cancel.

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This message was authored by: Fothergill1

Re: Puck powers off and reboots every 10 minutes

Posted by a Superuser, not a Sky employee. Find out more

Hi @MARKBENTLEY6 and welcome to the forum.  Have you tried the recovery process as described in step 4 of THIS link?

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