Puck light stays on but doesn't connect to tv

[AD007]

I had trouble with a puck freezing. I worked through the help guides and got to the stage where the light came on and stayed on without a picture. It would not work through the set up protocol.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147