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This discussion topic has been answered Discussion topic: Puck always needs rebooting/ unplugging every time tv switched on to get it to work.

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This message was authored by: Keith140

Puck always needs rebooting/ unplugging every time tv switched on to get it to work.

Always turn off power to tv / puck at night. Never been a problem but then the puck would not boot up without being switched off and back on to get it to work. This would happen once or twicw a week, now at the point its every time the tv is turned on the puck wont start.

 

Have changed the batteries in the sky remote and no change, oddly it can still power the tv on and off and adjust the volume, but trying to get guide up or pressing power button just gives me a black screen. Anyone else had similar? Any advice appreciated.

 

Thanks

Keith


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This message was authored by: Fothergill1 Answer

Re: Puck always needs rebooting/ unplugging every time tv switched on to get it to work.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Keith140 

As @GD1 has suggested do not turn off the puck completely and leave it in standby mode instead..  Also, make sure you have Networked Standby Mode turned ON in the Settings > Start up & Standby menu. This will stop the puck losing the network when it is in standby.  

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This message was authored by: GD1

Re: Puck always needs rebooting/ unplugging every time tv switched on to get it to work.

Posted by a Superuser, not a Sky employee. Find out more

@Keith140  Maybe simply leave the puck plugged in overnight in standby?

 

Doing shut downs and power ups like this will shorten the life of any electrical product that is designed to be left on.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Fothergill1 Answer

Re: Puck always needs rebooting/ unplugging every time tv switched on to get it to work.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Keith140 

As @GD1 has suggested do not turn off the puck completely and leave it in standby mode instead..  Also, make sure you have Networked Standby Mode turned ON in the Settings > Start up & Standby menu. This will stop the puck losing the network when it is in standby.  

------------------------------------------
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"

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