Playlist contents disappeared and ‘Continue Watching’ not showing

[Matt1579]

Also having the same issue. It started about a week ago now. The 'recently watched' only shows Netflix shows and nothing else. The continue watching row on the UI has completely disappeared. So if I want to watch a tv show episode I have to locate the correct episode I was on and then have to fast forward to where I was last. Which means I have to pause throughout to watch the ads. Very frustrating!

[Fothergill1]

Hi @Matt1579 and welcome to the forum.  Yes, it certainly can be frustrating.  Although I have not had the current issue I have had it in the past.  If you look at Post 14 above you you will see Sky are aware and are working on a solution.

[KevNewMedia · Accepted solution]

Hi @Sussex-Stitcher @Matt1579 @ChrisBarnes1981 @Wiggins123 @martino1 

Our engineers have been investigating the problem and we require some further information.

If you are still seeing the problem, can you provide the following information, please?

• Where does the Playlist problem happen? ie there's no option on the homepage or when you select the homepage icon, it doesn't display anything
• Do you see any error messages?
• Can you try the service now and post back the date/time that you've tried, for the logs to be checked?
• If you're having Continue Watching problems, what happens? ie the rail isn't there, or you can't play the content from the rail
• Are you having problems watching Live TV, On Demand, or using Apps? If so, which and what happens?

Thanks in advance, it's appreciated 🙂

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[ChrisBarnes1981]

Playlist issue has stopped now.  Now my box is just randomly freezing, total dead freeze no function nothing at all.  Does it mid stream sometimes and sometimes just on the homepage.  

[Willoz]

Same problem, playlist is there just no programmes, no error messages, no issue with other apps, regretting getting sky stream now appalling 

[Jporch316]

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@Willoz wrote:

Same problem, playlist is there just no programmes, no error messages, no issue with other apps, regretting getting sky stream now appalling 

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Can you see them in the manage all section of the playlist ?

[Kinjal1]

I am not able to have multiple shows on my playlist 

[BenJoBanjo]

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@Kinjal1 wrote:

I am not able to have multiple shows on my playlist 

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Further information needed. Which shows in particular are you having trouble adding to your playlist?

[Hentie]

I can add stuff to the playlist. I can add it to a profile. But sometimes, randomly, the playlist just disappears. In other words, the shows I added are gone, and the playlist is cleared. The profiles are still there, but no shows.
That's the one problem that happens infrequently and randomly for me. 

The other playlist problem(on demand):  I am watching The Rookie from scratch, and if I stop watching and come back later, then I can continue where I left off (that is if the Sky Stream puck has not powered off). If I watched the previous night, and I turn it on again in  the morning, it does not show me where I can continue, it only shows me the latest episode. So the rail is there, it just shows me Continue with the latest episode selected. It's as if it is saving the last watched state in static memory, and that is lost when the device is powered down (manually or automatically). The frequency of this: every time the device is powered down it loses the last watched state.

There are no error messages. Just an absence of working functionality

[Ali881]

I've had this issue going back to June. I eventually got my playlists back after my account had randomly been put as inactive and took nearly 2 weeks to sort that out. I still don't have continue watching. As soon as the puck is off whatever I've watched disappears. I need to try and remember what episode I have watched it's a nightmare. Nobody seems to be able to figure it out. 7 different playlists have disappeared and never came back. 

[Pollybear]

I have started experiencing this issue this morning.  Yesterday I had the technical problem and nothing would load so everything was rebooted and then was working ok for the rest of the day .  Today it's all gone again, but according to the service checker everything is fine!

I have no TV List so am unable to view any channels 

My playlists have disappeared

My continue watching is only showing Netflix shows

Netflix and some other apps will not load/play content.

i have done a full restart on sky and router.  Really not impressed with stream.

[KevNewMedia]

Hi @Ali881 

Welcome to the Sky Community and thank you for telling us about the problem.

Can you answer the questions for me in the answered post here please? It will enable our engineers to investigate further.

[KevNewMedia]

Hi @Pollybear 

Thank you for coming to tell us about this issue.

Would you be able to answer the questions in the answer provided here please? It will help us greatly to get to the root of the issue.

[Pollybear]

I had 2 playlists set up with multiple programs in each one.  Both of these have now disappeared and if I click on playlist there are no playlists set up or any items shows.

I  have no TV List, so I cannot see the TV guide or select any tv programs

The continue watching only shows Netflix programs but if I select one I just get an error that Netflix cannot load.

The stream puck and my router have both been restarted.  It's as if all the data and access on my account has been removed/reset so access is not allowed.

[KevNewMedia]

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@Pollybear wrote:

I had 2 playlists set up with multiple programs in each one.  Both of these have now disappeared and if I click on playlist there are no playlists set up or any items shows.

I  have no TV List, so I cannot see the TV guide or select any tv programs

The continue watching only shows Netflix programs but if I select one I just get an error that Netflix cannot load.

The stream puck and my router have both been restarted.  It's as if all the data and access on my account has been removed/reset so access is not allowed.

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Hi @Pollybear 

What date/time did you last see this problem?