Playlist contents disappeared and ‘Continue Watching’ not showing

[Matt1579]

Also having the same issue. It started about a week ago now. The 'recently watched' only shows Netflix shows and nothing else. The continue watching row on the UI has completely disappeared. So if I want to watch a tv show episode I have to locate the correct episode I was on and then have to fast forward to where I was last. Which means I have to pause throughout to watch the ads. Very frustrating!

[Fothergill1]

Hi @Matt1579 and welcome to the forum.  Yes, it certainly can be frustrating.  Although I have not had the current issue I have had it in the past.  If you look at Post 14 above you you will see Sky are aware and are working on a solution.

[KevNewMedia · Accepted solution]

Hi @Sussex-Stitcher @Matt1579 @ChrisBarnes1981 @Wiggins123 @martino1 

Our engineers have been investigating the problem and we require some further information.

If you are still seeing the problem, can you provide the following information, please?

• Where does the Playlist problem happen? ie there's no option on the homepage or when you select the homepage icon, it doesn't display anything
• Do you see any error messages?
• Can you try the service now and post back the date/time that you've tried, for the logs to be checked?
• If you're having Continue Watching problems, what happens? ie the rail isn't there, or you can't play the content from the rail
• Are you having problems watching Live TV, On Demand, or using Apps? If so, which and what happens?

Thanks in advance, it's appreciated 🙂

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.