Playlist contents disappeared and ‘Continue Watching’ not showing

[Matt1579]

Also having the same issue. It started about a week ago now. The 'recently watched' only shows Netflix shows and nothing else. The continue watching row on the UI has completely disappeared. So if I want to watch a tv show episode I have to locate the correct episode I was on and then have to fast forward to where I was last. Which means I have to pause throughout to watch the ads. Very frustrating!

[Fothergill1]

Hi @Matt1579 and welcome to the forum.  Yes, it certainly can be frustrating.  Although I have not had the current issue I have had it in the past.  If you look at Post 14 above you you will see Sky are aware and are working on a solution.

[KevNewMedia · Accepted solution]

Hi @Sussex-Stitcher @Matt1579 @ChrisBarnes1981 @Wiggins123 @martino1 

Our engineers have been investigating the problem and we require some further information.

If you are still seeing the problem, can you provide the following information, please?

• Where does the Playlist problem happen? ie there's no option on the homepage or when you select the homepage icon, it doesn't display anything
• Do you see any error messages?
• Can you try the service now and post back the date/time that you've tried, for the logs to be checked?
• If you're having Continue Watching problems, what happens? ie the rail isn't there, or you can't play the content from the rail
• Are you having problems watching Live TV, On Demand, or using Apps? If so, which and what happens?

Thanks in advance, it's appreciated 🙂

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[ChrisBarnes1981]

Playlist issue has stopped now.  Now my box is just randomly freezing, total dead freeze no function nothing at all.  Does it mid stream sometimes and sometimes just on the homepage.  

[Willoz]

Same problem, playlist is there just no programmes, no error messages, no issue with other apps, regretting getting sky stream now appalling 

[Jporch316]

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@Willoz wrote:

Same problem, playlist is there just no programmes, no error messages, no issue with other apps, regretting getting sky stream now appalling 

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Can you see them in the manage all section of the playlist ?