Pixilating telly signal weak or loss

[OapAlan]

My telly signal keeps cutting out ever since sky tried to sell glass, why?

[PandJ2020]

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@OapAlan wrote:
My telly signal keeps cutting out ever since sky tried to sell glass, why?

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I suspect it's a coincidence unless Sky now send out engineers to move your dish out of position if you refuse...

[Daniel0210]

@OapAlan 
Are you seeing a “no satellite signal” message? If so check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[OapAlan]

This is a sky box via Internet, so no dish perse, I am beginning to thing the router may need a shut down, however this was only done two. Days ago and BBC has been cutting out for a month. But I do appreciate your ideas good sir!

[Daniel0210]

@OapAlan 

So if you haven't got Sky Q what have you got as you've posted on the Sky Q board?

[OapAlan]

Internet that is connected via WiFi to a sky box connected to telly, please note I am officially old and unsure what I have got, besides dementia, and a lack of understanding of tech other than basic switch off and on again, with the odd swear word to show the tech how angry I am. I am thinking a factory reset and hope I don't loose the apps which I hope reload when I log it back in again? Thank you for your help and patience for things I have basic understanding of.

[Daniel0210]

@OapAlan 

I think you have Stream so I'll move your thread to that board. 

[OapAlan]

OK thank you kindly. Good sir. And thank you for your time.

[MarkGoldsmith]

@OapAlan if you open Netflix on the sky box and go to Get Help -> Check Your Network it should give a little report including what download speed the sky box is getting. 

[Stephen+Mourton]

@OapAlan   We understand your problem with technology and we will do our best to help and happy to be patient.

A couple of things to check, as it sounds like you are connected to your puck via the Wi-Fi rather than a direct Ethernet cable from your router to your puck.  On the basis it is connected over the air via Wi-Fi then does your router have a direct unobstructed view to your puck?  If not try if even temporarily moving things so it has a clear view.  Also check neither router or puck have any objects close to them, plenty of space around them, and check your router is not near a window such as on a window sill or by a mirror.  All these things can effect your connection.

Do you also know your internet speed?  If not we can tell you how to check.  I hope this helps.