Picture and sound dropping out on SSMELSHD Channel 922

[Yorkiecherry]

I'm getting fed up with constant picture and sound dropping out 

[Chrisee]

@Yorkiecherry the live sync channel requires a very stable data feed as it reduuces the amount of data cached in the puck. If you hit issues unfortunately you will need to use  the standard feed on ch 401

[Exiled-in-HH]

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@Yorkiecherry wrote:

I'm getting fed up with constant picture and sound dropping out 

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Who is your ISP?

Do you use wifi or ethernet?

What is your router sync speed to the internet?

What is your connection speed to the internet measured using the Netflix Network check?

[Yorkiecherry]

I use WIFI and I am with EE. Download speeds 375mps. FFTP connection.

[Exiled-in-HH]

... and the connection speed measured using the Netflix Network check on the Puck?

[Yorkiecherry]

Connection speed via Netflix is340mps

[GD1]

@Yorkiecherry  WiFi speed is perfect, which could point to a couple of other things.

On you phone run a WiFi analyser app, see if any neighbouring signals are on the same channel.

[Chrisee]

@Yorkiecherry you should not be having issues with the Live Sync channels with that network set up so I would suggest you report the issue to Sky. This is quite new technology so is still under test as while Sky staff have been testing the technology for sometime not every wrinkle have been ironed out. I assume the regular SSME channel is working well if so use that fir the time being as Sky are continueing to offer that.

[Jason+Golding]

High Speeds don't mean good performance. The most important aspect of your  stream performance is low latency.  What is the latency on your broadband connection. 

[Yorkiecherry]

How do I check please?

[Floydianslip]

@Yorkiecherry 

download Speedtest.net run a test,  it will give speed and latency of your BB connection.

[Exiled-in-HH]

But not to the Sky Stream servers from a Sky Stream device☹️

[Chrisee]

@Exiled-in-HH hence the suggestion for the OP to report the issue to Sky as it could be a routing issue which needs checking out.

[Exiled-in-HH]

Such information should be available on Pucks without using Netflix🤔