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Discussion topic: Picture and sound are continually interrupted and pausing for no reason

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Avatar for Sandra1963
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This message was authored by: Sandra1963

Message posted on ‎28 May 2024 11:11 AM

Picture and sound are continually interrupted and pausing for no reason

Just set up Sky stream and changed over from Sky go. 

The programmes are continually pausing and are unwatchable 

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Avatar for MarkGoldsmith
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Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎28 May 2024 11:49 AM

Re: Picture and sound are continually interrupted and pausing for no reason

Posted by a Superuser, not a Sky employee. Find out more

How have you connected your puck to the internet, via Wifi or ethernet?

 

Can you open the Netflix app on the puck, go to Get Help -> check your network and run the diagnostic to find out what download speed the puck is getting

Sky Stream, Sky Glass Air and Sky Broadband customer

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Avatar for Exiled-in-HH
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This message was authored by: Exiled-in-HH

Message posted on ‎28 May 2024 07:05 PM

Re: Picture and sound are continually interrupted and pausing for no reason

@Sandra1963 wrote:

Just set up Sky stream and changed over from Sky go. 

The programmes are continually pausing and are unwatchable 

Who is your ISP?

 

What is your router's sync speed?

 

What is your Puck's connection speed?

 

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