Discussion topic: Picture and sound are continually interrupted and pausing for no reason

This message was authored by: Sandra1963 · ‎28 May 2024

Just set up Sky stream and changed over from Sky go.

The programmes are continually pausing and are unwatchable

This message was authored by: MarkGoldsmith · ‎28 May 2024

How have you connected your puck to the internet, via Wifi or ethernet?

Can you open the Netflix app on the puck, go to Get Help -> check your network and run the diagnostic to find out what download speed the puck is getting

Sky Stream and Sky Broadband customer

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This message was authored by: Exiled-in-HH · ‎28 May 2024

@Sandra1963 wrote:
Just set up Sky stream and changed over from Sky go.
The programmes are continually pausing and are unwatchable

Who is your ISP?

What is your router's sync speed?

What is your Puck's connection speed?

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Discussion topic: Picture and sound are continually interrupted and pausing for no reason

Picture and sound are continually interrupted and pausing for no reason

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Re: Picture and sound are continually interrupted and pausing for no reason

Re: Picture and sound are continually interrupted and pausing for no reason

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