Paramount never works anymore on sky stream app - just keeps spinning

[Sunny32]

I have switched off and reset my router and my puck this has been going on for a few month's occasionally  now but now it is all the time.

cam anyone help please 

[lettice]

See you have tried a switch off  and a router/ hub reboot.

Would suggest trying a restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Then do an apps refresh;

1. Press Home on your Sky remote, then select Settings
2. Press System management then Resets and updates and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.
   The refresh can take 24 hours to complete.