Hi @PAAA
This issue must be local to you as the forum would be flooded if a widespread issue. Are you able to provide more information and the community will do it's best to assist. Remember we are fellow subscribers and have no information about what your set up is unless you tell us!
Who is your ISP? How is the puck connected? Are other devices working? Have you run a connection check in netflix? (Open netflix > settings > connection check), does you internet meets the minimum requirements? (25Mbps for HD and 30Mbps for UHD)? Have you powered off at the mains for a few minutes and tried again?
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
