On top of Tv says there is a technical fault

[Alisha23]

When I turn on tv and it is on Home Screen and then I press on say bbc1 etc it comes up black with a there's a technical fault. 
internet is fine and WiFi fine too.

confused what to do? Any help is greatly appreciated thanks all in advance! 
have a good evening 

[Nigelb1972 · Accepted solution]

Reboot the puck from the settings menu .. just say "settings" into voice search 👌🏻

If this doesn't work, you might need to call Sky.

[Fothergill1]

Hi @Alisha23This is a known issue which has been happening for a few weeks and I get the same on my Stream puck.

I have learn from experience that when it happens to me no amount of experimentation gets my puck working again other than a  reboot. Immediately i see the message I go to settings and use the restart function  It saves me a lot of frustration and annoyance to just do it and not bother to find another solution.

Sky are working on the issue and will hopefully fix it in a software update when they find a solution.

[Alisha23]

Thanks so much, randomly working again! But thanks for that will keep that incase it happens again. 

Kind regards 

[Alisha23]

Yeah that not great, thanks for that, working again for now! X

[Bobbsy]

I was getting the same only getting bbc1, then in a black square was the message technical fault. if you had virgin before sky stream and plugged in all the cables i think you may find it could be the ariel coax that virgin used remove this and reboot the puck i did this i do not seem to have this problem anymore with coax that virgin used its trying to send a signal to the puck hence the technical fault.