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This discussion topic has been answered Discussion topic: No sky page from puck. Select the correct input port, but all I get is "Sky" on centre of screen

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This message was authored by: mroger45

No sky page from puck. Select the correct input port, but all I get is "Sky" on centre of screen

Yesterday was working fine.

Later, and now today when `i select the correct input HDMI port all I get is "Sky" in big letters on the screen and no response using the home button on the controller. 

Have tried moving to a different HDMI port as recommended on line, but that resultd on just the same. Wpould have thought it might be a controller fault, but I never used to get this unusual starting up screen, although the controller doesn't seem to work anyway (even to switch off) althopugh I have installed new batteries.


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This message was authored by: lettice Answer

Re: No sky page from puck. Select the correct input port, but all I get is "Sky" on centre

Posted by a Superuser, not a Sky employee. Find out more

Have a read of this Sky help article, namely doing the recovery procedure on step 4;

 

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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This message was authored by: lettice Answer

Re: No sky page from puck. Select the correct input port, but all I get is "Sky" on centre

Posted by a Superuser, not a Sky employee. Find out more

Have a read of this Sky help article, namely doing the recovery procedure on step 4;

 

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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This message was authored by: mroger45

Re: No sky page from puck. Select the correct input port, but all I get is "Sky" on centre

Super! Thanks, I did find this link and followed to step 4  as you suggested - yes!!!

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