This discussion topic has been answered Discussion topic: No sky page from puck. Select the correct input port, but all I get is "Sky" on centre of screen
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Message posted on 07 Nov 2025 06:12 PM
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Yesterday was working fine.
Later, and now today when `i select the correct input HDMI port all I get is "Sky" in big letters on the screen and no response using the home button on the controller.
Have tried moving to a different HDMI port as recommended on line, but that resultd on just the same. Wpould have thought it might be a controller fault, but I never used to get this unusual starting up screen, although the controller doesn't seem to work anyway (even to switch off) althopugh I have installed new batteries.
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Message posted on 07 Nov 2025 06:16 PM
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Have a read of this Sky help article, namely doing the recovery procedure on step 4;
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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Message posted on 07 Nov 2025 06:16 PM
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Have a read of this Sky help article, namely doing the recovery procedure on step 4;
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 07 Nov 2025 06:34 PM
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Re: No sky page from puck. Select the correct input port, but all I get is "Sky" on centre
Super! Thanks, I did find this link and followed to step 4 as you suggested - yes!!!
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